| Visitor | Where | Came from | Journey | Status |
|---|
Connect support mailboxes with IMAP (receive) and SMTP (send).
Only workspace owners can connect or disconnect mailboxes.
Shown in Customer channels on the desk
The public address customers write to. Used as the From identity when you reply.
Optional. Defaults to the domain part of the support email.
Imports emails already in this mailbox from the last N days. Already imported messages are skipped. Spam and Trash are never imported (local only).
Shared signatures for each mailbox. Everyone can use them when sending.
Only workspace owners can edit signatures.
Shared reply snippets for the whole workspace. Default to all mailboxes; limit to one mailbox only when the wording must match that From address.
Trusted senders always land in Inbox. Blocked senders go straight to Spam — before keyword and ML filters.
Domain entries use @company.com. Free-mail domains (Gmail, QQ, …) can only be trusted as exact addresses.
Pick a snippet to insert at the cursor. Subject fills only when empty.
Select a template to preview